Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@futr.co.za.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@futr.co.za and send your item to: 158 Jan Smuts Avenue, Rosebank, Johannesburg, 2196.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@futr.co.za for questions related to refunds and returns. Please refer to the FUTR Terms of Use below for further information.
FUTR Technology Group (PTY) LTD T/A FUTR TERMS AND CONDITIONS FOR FUTR WEBSITE.
FUTR WEBSITE TERMS OF USE AGREEMENT
1. WEBSITE TERMS OF USE
These terms (“terms”) govern your (“Customer”) use of FUTR website, mobile site and ‘app’ located, inter alia, at the domain names www.futr.co.za and futr-nfc.co.za as well as via any other electronic application or media (“website”). By accessing and using the website, the Customer agrees to be bound by the terms set hereunder. If the Customer does not wish to be bound by these terms, the Customer may not access, display, use, download, or otherwise copy or distribute content obtained from the website.
2. UPDATING OF THESE TERMS
FUTR may change and/or update any portion or the whole of these terms. Changes to these terms will become effective when the changes are posted to the website. FUTR will notify the Customer of the changes on the website. The Customer’s continued use of this website following the posting of changes or updates will be considered notice of the Customer’s acceptance of these terms, including any changes or updates.
3. SUPPLIER OF GOODS OR SERVICES DETAILS
3.1 In accordance with the disclosure requirements of the Electronic Communications and Transactions Act (“ECTA”), 25 of 2005, FUTR makes the following information available to consumers:
3.1.1 The supplier is FUTR Technology Group (Pty) Ltd t/a FUTR (“FUTR”) a private limited company duly registered in terms of the laws of South Africa registration number: 2018/613423/07, operating via website;
3.1.2 FUTR’s physical address is 158 Jan Smuts Avenue, Rosebank, Dunkeld, Johannesburg, 2196;
3.1.3 FUTR will accept legal service at 158 Jan Smuts Avenue, Rosebank, Dunkeld, Johannesburg, 2196;
3.1.4 The Director of FUTR is: Tyler Brown;
3.1.5 FUTR’s telephone number is: 076 319 2694;
3.1.6 FUTR’s website is www.futr.co.za and futr-nfc.co.za and its email address is info@futr.co.za.
4. GOODS AND SERVICES
4.1 The goods (“Goods”) offered by FUTR are indicated on the website
as updated from time to time.
4.2 The purpose of the website is to allow the Customer to order and view the
Goods via the website.
4.3 The full price for the Goods is indicated on the website, as updated from time to time, and will vary depending on the type and quantity of the Goods ordered as well as any variations, amendments or upgrades made thereto.
4.4 Goods and services offered through this website by FUTR are strictly on an “as is” basis for the price as indicated on the website, as updated from time to time.
4.5 Customers may place orders for Goods, which FUTR may accept or reject. Whether or not FUTR accepts an order depends on the availability of Goods, correctness of the information relating to the Goods (including without limitation the price) and receipt of payment or payment authorisation by FUTR for the Goods.
4.6 The Customer understands that delivery times may be affected due to bad weather, traffic conditions, courier availability and/or any other unforeseen circumstances.
5. DELIVERY
5.1 Free delivery is subject to the following terms and conditions:
5.1.1 A minimum order of R1200.00 is required to qualify for
Free Delivery; and
5.1.2 The delivery address must fall within the Republic of South Africa.
5.2 FUTR offers 1 (one) methods of delivery of Goods to you being
courier services.
5.3 Our delivery charges are subject to change at any time, without prior notice to you, so. You will see the applicable delivery charges in your cart when you check out.
5.4 Where it accepts your order, FUTR will deliver the Goods to you as soon as reasonably possible, but no later than 30 (thirty) days of receipt of your payment (“Delivery Period”). We will notify you if we are unable to deliver the Goods during the Delivery Period. You may then, within 7 (seven) days of receiving such notification elect whether or not to cancel your order for the Goods. If you elect to cancel your order, we will reimburse you for the purchase price.
5.5 FUTR’s obligation to deliver a product to you is fulfilled when we deliver the product to the physical address nominated by you for delivery of the order. FUTR is not responsible for any loss or unauthorised use of a product, after it has delivered the product to the physical address nominated by you.
6. ERRORS
6.1 We shall take all reasonable efforts to accurately reflect the description, availability, purchase price and delivery charges of Goods on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our gross negligence), we shall not be liable for any loss, claim or expense relating to a transaction based on any error, save – in the case of any incorrect purchase price – to the extent of refunding you for any amount already paid, or otherwise as set out in the Returns Policy.
6.2 FUTR shall not be bound by any incorrect information regarding our Goods displayed on any third-party websites.
7. REGISTRATION
7.1 In order to access some of the features of the website, the Customer must create an account (“Customer’s Account”), which details the Customer’s personal information. A Customer may never use another Customer’s Account without the express permission from that Customer.
7.2 The Customer is responsible for maintaining the confidentiality of the Customer’s Account and password and for restricting access to the Customer’s chosen electronic device.
7.3 The Customer agrees to accept responsibility for all activities that occur in relation to the Customer’s Account, including the purchasing of and payment for Goods.
7.4 The Customer warrants that all orders placed in relation to that Customer’s Account are made by the Customer or with the Customer’s express consent and the Customer will be responsible for the payment of any orders placed in respect of the Customer’s Account.
8. CANCELLATION AND OPTING OUT
8.1 FUTR reserves the right, in its sole and absolute discretion, to terminate or cancel the Customer’s Account and to cease providing any of the Goods or services currently offered via the website, including the online ordering services.
8.2 The Customer may at any time voluntarily cancel the Customer’s Account
and/or opt out of any promotional material sent to the Customer.
8.3 It is the sole responsibility of the Customer to ensure that the Customer’s Personal Information is accurate and complete. The Customer agrees that it is the Customer’s responsibility to notify FUTR of any inaccuracies or incompleteness with respect to that Customer’s Personal Information and to supply FUTR with the accurate and/or complete Personal Information.
9. COMPLAINTS
FUTR offers Customers to file complaints via the “Contact us” service of the website.
10. PAYMENTS AND REFUNDS
10.1 Payment can be made in cash upon delivery or collection of the Goods or online by credit card, electronic funds transfer or instant EFT using a sufficiently secure payment system. The payment system allows for review, corrections and withdrawal by Customer prior to placing a final order.
10.2 The Customer agrees to pay all amounts on its order to FUTR as and when such amounts become due and payable. The Customer shall not be entitled to withhold payment of any amount to FUTR for any reason.
10.3 The Customer makes use of the website on the basis that it promises that it has the legal capacity to enter into the transaction. FUTR will only be considered to have concluded an agreement with the Customer once it has dispatched the Goods to the Customer.
10.4 FUTR may cancel any order for any reason whatsoever. In this regard FUTR undertakes to refund any money paid by the Customer if the order was cancelled by FUTR.
10.5 The Content published on the website may contain technical inaccuracies or errors. If an error is made and Goods are listed at an incorrect price, FUTR shall maintain the right to refund or cancel orders placed at the incorrect price. If the order has been confirmed and charged to the Customer’s credit card, FUTR shall issue a credit in the amount of the incorrect price. FUTR reserves the right to limit quantities on promotion Goods.
10.6 All prices shown on the website are inclusive of VAT at the standard rate.
10.7 Prices are subject to change without prior notice.
11. RETURNS
11.1 If you are not completely satisfied, you can return the product to us and we will
either repair / replace it, or credit your account, subject to the below terms.
11.2 You can return an unwanted product to us at no charge, provided:
11.2.1 it is undamaged and unused, with the original labels and stickers
still attached;
11.2.2 it is in the original packaging, which must be undamaged and in
its original condition with all seals still intact (if applicable).
11.2.3 you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product. After 30 days, you can only return a product if it is defective.
11.2.4 We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
11.3 Fashion wear products can be exchanged for a different size or colour variation, provided that such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
11.4 We are entitled to inspect the product to validate your return.
11.5 If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).
11.6 Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by logging a return on the website. We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to
use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).
11.7 Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.
12. INTELLECTUAL PROPERTY RIGHTS
All intellectual property, including copyright, know-how, goodwill or trademarks used on or in relation to the website is owned by FUTR and is protected by law, including but not limited to, the Trade Marks Act 194 of 1993, the Copyright Act 98 of 1978 as well as the common law of South Africa and various treaties and conventions. None of the materials may be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any form or by any means without the prior written permission of FUTR. All rights are reserved and any unauthorised use of the copyright, trademarks or other intellectual property right appearing on the website may result in criminal and/or civil penalties.
13. LIMITED LICENSE TO CUSTOMERS
13.1 FUTR grants the Customer, a non-exclusive, non-transferable, limited and revocable (reversible) right to access, display, use, download and otherwise copy the current and future content displayed on the website(“Content”), including the downloadable menu, for personal, non- commercial and information purposes only. 13.2 This website and the Content may not be reproduced or otherwise exploited for any commercial purpose without the express prior written consent of FUTR.
13.3 The use of the website is limited to majors, who can purchase with a credit card. If a Customer is under the age of 18 (eighteen) years (“minor”), the minor may only use the website with the consent of a parent or guardian. FUTR reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
13.4 FUTR, its affiliates or subsidiaries reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. 13.5 Any unauthorised use terminates this license.
14. LIMITATION OF LIABILITY
14.1 To the full extent permitted by law, the website and all Content on the website, are provided on an “as is” basis, and may include inaccuracies or typographical errors. 14.2 FUTR as well as their shareholders, suppliers, employees, directors, partners, affiliates and agents (“Service Providers”) will not be liable for any damage, or loss or liability of any nature, however arising (including negligence), including lost profits or any special, incidental or consequential damages arising out of or in connection with the use of the website, the Goods and services provided or these terms.
14.3 The Service Providers do not make any representations or warranties of any kind, express or implied, as to the operation of the website or the Information, Content, materials, or Goods included on the website. The Service Providers do not warrant that the website, its servers, or e-mail sent from them are free of viruses or other harmful code. The Service Providers will not be liable for any damages of any kind arising from the use of the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. The Customer expressly agrees that its use of the website is at the Customer’s sole risk.
14.4 The Customer agrees to and hereby indemnify and holds FUTR and the Service Providers harmless from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from the Customer’s use of and access to the website, the Customer’s violation of any term of these terms and any claim that arises as a result of a Customer’s submission which causes damage to a third party.
15. PRIVACY, ACCESS TO AND USE OF INFORMATION
15.1 FUTR receives various types of information (“Information”) from Customers who access the website, including personal information as detailed in the Promotion of Access to Information Act (“PAIA”), Act 2 of 2000, and as detailed in section 1 of the ECTA (“Personal Information”).
15.2 FUTR may electronically collect, store and use Personal Information, including the name, contact details, email and IP address of the Customer. While FUTR will take commercially reasonable care to safeguard the information provided by the Customer from unauthorized access or disclosure, FUTR, its affiliates, shareholders, directors, employees and partners do not represent or guarantee that the safeguards will provide absolute protection to the Customer.
15.3 By providing the Personal Information to FUTR the Customer consents to FUTR collecting maintaining, storing and processing the information.
15.4 FUTR will not, without the Customer’s prior consent, disclose Personal Information to a third party other than to effect the purchase, sale and delivery of the Goods or if legally required to do so. However, FUTR may use the Personal Information to statistical or aggregated information in such a way that the Customer may not be identified.
15.5 FUTR, its shareholders, affiliates, directors, employees and partners will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential or disclosed information that the Customer make to FUTR through the Internet, or that the Customer expressly or implicitly authorises FUTR to make, or for any errors or any changes made to any transmitted information.
15.6 To ensure acquaintance with and awareness of the privacy measures and policies of the FUTR, the Customer is urged to take care to read and understand the underlying privacy clauses incorporated in these terms.
15.7 FUTR may enter into business arrangements and its customer base is considered a valued asset. In such an event, customer Information will be one of the transferable assets.
16. GENERAL
16.1 No waiver by a party of any breach, failure or default in performance by the other party, and no failure, refusal or neglect by a party to exercise any right hereunder or to insist upon strict compliance with or performance of the other party’s obligations under these terms, shall constitute a waiver of the provisions of these terms and a party may at any time require strict compliance with the provisions of these terms.
16.2 These terms constitute the entire agreement between the Customer and FUTR with respect to the use of the website and the provision of the Goods. There are no other oral or written understandings or agreements between the Customer and FUTR relating to the subject matter of these terms. Save as provided for herein, no amendment, cancellation or other modification of these terms shall be valid or binding on a party hereto unless reduced to writing.
16.3 These terms shall be governed by and in accordance with the laws of South Africa and the Customer consents to the jurisdiction of the High Court of South Africa, Gauteng Local Division, Johannesburg in the event of any dispute.
16.4 All the provisions of these terms shall be severable and no provision shall be affected by the invalidity of any of the other provisions.
16.5 The headings of the clauses are intended for convenience only and shall not affect the interpretation of these terms.
Who we are
Our website address is: https://futr.co.za.
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Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.